The Anchor Alliance Article Archive

Delegate the Task, Keep the Decision, and Nothing Changes

Delegate the Task, Keep the Decision, and Nothing Changes

Delegating decisions in a claims firm fails when the owner hands off the task and keeps the call. How to hand over the decision, with limits attached.

founder's trapdelegationdecision rightsClockworkowner timefirm operationspublic adjusting firm ownersclaims law firm owners
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Why Hiring More Staff Didn't Fix Your Bottleneck

Why Hiring More Staff Didn't Fix Your Bottleneck

Why hiring more staff didn't fix your bottleneck: your firm was short on answers, not hands, and every new hire added to the line outside your door.

founder's traphiringdecision routingbottleneckfirm operationspublic adjusting firm ownersclaims law firm owners
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