Run the firm.
Stop running every claim.
We work with public adjusting owners and their leadership teams to build companies that keep moving when the owner steps out of the file. Coaching, consulting, and small in-person working rooms, run by someone who has spent twenty-eight years fixing how businesses operate.
Our approach focuses on blending strategic planning with personalized coaching.
The bottleneck is not your adjusters. It is the twelve decisions a day that only you can make.
Claims move until they reach you. Files sit waiting on an approval only you can give. Your best people ask questions they already know the answer to, because nobody ever told them they were allowed to decide.
Nothing dramatic happens as a result. That is the actual problem. The firm keeps running. Revenue may even keep growing, and your workload grows with it. Every year the same four bottlenecks cost the same money, and nobody measures it. Good staff leave because they were never given authority over anything. Hiring stays reactive, so each new person takes months to become useful and you absorb the gap.
A company that depends entirely on one person's judgment is worth very little to a buyer.
You can carry a firm like that for another five years. Plenty of people do. What you cannot do is sell it, step back from it, or take a month off inside it.
Lynette Young
Business Coach & Expert
Lynette Young is the founder of The Anchor Alliance and creator of the 7Seas of Entrepreneurship framework, a methodology built specifically for first party claims business owners at every stage of growth. Her background spans co-founding ClaimWizard and leading its RevOps team, co-authoring Claim Your Success, and a consulting career with clients from Google and American Airlines to independent public adjusting firms. She coaches practitioners who became business owners and are now building the company they always meant to run.